Shipping & Returns Policy
At St Clements Citrus, we strive to provide premium citrus trees and a reliable delivery experience. Please read our policy carefully for important information regarding shipping, returns, and replacements.
Shipping Policy
Delivery Areas
We currently deliver to the following regions in Western Australia:
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Perth
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Rockingham
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Midland
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Yanchep
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Kalamunda
Processing Time
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All orders are processed within 1–5 business days.
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We deliver 7 days a week, including weekends and public holidays.
Shipping Rate
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A flat shipping fee of $30 applies to every order.
Delivery Guidelines
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Please ensure someone is available to receive your order, or leave clear drop-off instructions at checkout.
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Trees are securely packed to ensure they arrive healthy and ready to thrive.
Returns & Refunds Policy
Return Window
We accept returns within 3 days of delivery.
Return Conditions
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Items must be returned in person to our store.
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Returned trees must be in original, healthy condition.
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Delivery fees are non-refundable.
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Returns for change of mind are not accepted.
Return Process
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Contact us within 7 days at info@stclementscitrus.com.
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Provide:
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Your order number
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Photos of the item (if applicable)
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A brief explanation
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Bring the item to our store for inspection.
If approved, we’ll issue a replacement, store credit, or refund (excluding the delivery cost).
Non-Returnable Items
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Sale or discounted products
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Gift cards
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Items returned after 7 days
Order Cancellations
Orders may only be cancelled before they are fulfilled. Contact us as soon as possible at info@stclementscitrus.com.